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Jakelegg

Dealer service

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Jakelegg    6

I am thinking about getting a 2019 centurion.   How important do you guys think it is to have a local dealer to service your boat and provide warranty work?

I live in Houston and the closest dealer is in Austin and then Dallas.   Where I surf we have a tige dealership, Mastercraft/Natique , and a Supra dealer all really close by.

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carguy79ta    63

Tough call. My dealer is 200mi away. Did have one breakdown on my '17 257, the alternator bracket broke.  Had to haul it, leave it then pick it back up,(spend a few days at lake Ozark). They were the closest. I went with Centurion, because they are the biggest, heaviest(with ballast) combination on the market today.  I wanted the biggest wave available. (Also run 1000 lead). I have achieved my goal. No regrets. I surfed an M235 and the wave was not as good,hard,push as mine. 

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bomoseen avy    31

will the Nautique dealer help you out? same parent company.

I have a Mastercraft dealer that helps me with my 2013 Enzo. He and I grew rapport around my Avy that I bought in '08 and he had serviced. When I upgraded last year to the Enzo I asked him about MC boats but he didn't have anything in my price range. He then said, "no matter what you decide to do, I'd love to help you with whatever brand you end up with..."

Having said that, my 2013 is way less complicated than something newer. A good dealer is worth their weight in gold

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Texifornian    0

Do not, and I repeat do not get that boat without great local service.  I am going thru hell right now due to service.  25 hour $1000 service, impeller and oil changes every 50 hours thereafter.  I’ve had dozens of warranty issues.  My boat lives away from lift/dock due to slow/substandard service.  I’m in Dallas.  I’ve been talking to roger in tech support at centurion as the problem I have is my own if I want my boat this summer.  I am paying on my own to have the nautique dealer fix my boat. I love my wave, but the service is horrific. I am forced to make a change due to poor service.  Don’t do it!

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Cdifranco    456
On ‎8‎/‎6‎/‎2018 at 8:55 PM, Texifornian said:

, impeller and oil changes every 50 hours thereafter.  

 I don't care what anyone says.  Oil change and impeller every 50 hours is Ludacris.  I would be performing oil changes every other week.   I check my impellor at the end of the year and keep it as spare IF NEEDED.   5 years I have never seen wear enough to say hey this one is smoked but I'll still replace oil and impellor while winterizing it annually. 

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InfinitySurf    201

Fineline is awesome, obviously there are Centurion dealers that suck tho along with every other brand. I had a similar issue and ended up getting my warranty work done at a dealer for another brand cause of that.....but Fineline has been awesome!

That mastercraft dealer is smart, he realizes that not only does he get business from servicing the Enzo, but he also gains a customer for life. Too bad there are so many idiots out there that have no clue how to treat customers.

Oil and impeller changes are easy and you can do it yourself and still retain your warranty....you just gotta keep a detailed log and your receipts. The only service that is required at dealer for warranty is the first one since they check engine alignment and bunch of other misc stuff. I would never pay a dealer to do it.... I change my oil every 40-50hrs, why wouldn't I when I can do it myself, materials are cheap and it guarantees long engine life. Way more strain put on these engines compared to a car so I go the extra mile to make sure my engine stays happy. Impeller is once a year....totally agree on that and its clearly not needed that often if you don't run the pump dry, but should be at least checked yearly. I replace it cause again, I do it myself and $40 is cheap insurance when overheat can cause so many issues and expenses. For me its peace of mind.

@Jakelegg I would talk to Fineline and to the Nautique dealer....I think its possible that they would work with you on that. IMO its important to have a great dealer relationship on a new boat even if you do your own service cause there is always some warranty work, even if minor and dealer will make or break you. Personally I would drive a long ways for a good dealer since its important and I would not expect to need them too much....most warranty work can be documented and then all done in the off season. Would much rather drive 4hrs occasionally for a good dealer, then 4mins for a crappy dealer.

Lots of people just wanna own the boat and don't want to know anything about it (except how to start and use it) and if there is an issue they want someone else to deal with it... a good dealer is even more important if you are one of those. Personally, I like messing with the boat, its half the fun for me and I enjoy working on it. I would do that regardless of if my boat was a 2019 or 1970. My brother on other hand owned a bunch of boats over the years and about 4yrs ago, got tired of "all the work", now he just pays to be part of a club....he shows up and takes out whatever boat he wants that day, when done he drops it back off and swipes the CC for the fuel and he is done. I spend an hour beforehand getting it ready for the lake, and when done have an hour n half of cleanup, etc.....but I would not have it any other way. Takes all types to make the world go around.

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enzo101mo    97

I call my Mechanic on April 1, every year set up an appointment to bring the boat in on that date, Have the Oil changed and service the boat and pick it up at the end of the day.   My impeller I have changed out very other year and he still checks it out annually to make sure it's in good shape.   My boat is 2005 Enzo and bought it brand new and been doing this for 13 years now.  Never heard of bring your boat in for service  every 50 hours  Yes go to your Nautique dealer nearby I am sure you'll be covered by the warranty 

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Jakelegg    6

thanks for the input everyone!   I will talk to the nautique dealer... 

Edited by Jakelegg

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