Leaderboard

Hello Gents (and Ladies).. I wanted to post an update to the thread to let everyone know the result of the culmination of events that happened with the Ri257. We met with our dealer this past week after they asked for our patience for a week to discuss our boat situation with the Centurion factory. They let us know that the factory basically shut down for the better part of a day to discuss the QC issues with our boat which, of course, peaked with the fuel tank sliding back into the shaft (no bolts remained in the tank brackets) causing fuel to pour into the bilge (luckily NO fireworks took place). The factory and dealer assessed our experience since delivery last spring (2017) and granted us the privilege of ordering a comparable 2019 Ri257 and shipped a factory demo boat to the dealer for us to use for the remainder of this season. We were grateful for their willingness and the position they took on customer satisfaction. I suppose there are a couple of ways to look at the situation as we've definitely had some varying opinions on the way my situation should have been handled. Overall, I'm pleased with their willingness and offering to replace the boat. As I understand it, this is not something that is very common in the industry (as with a car). I can't speak to the reasons or severity with which the situation was weighted (Customer Service or Liability Concern) but I can say, overall, they're making it right and making sure we're happy with the product and hoping to make our boating experience better from here on out. As for new options spec'd (ordered), we decided to go with the new "Dropzone" tower. Otherwise, we chose the same fairly loaded spec as before- (higher end Roswell), gatorstep, all lighting, swimdeck ladder (new add). We did NOT opt for the new cover style that allows for the tower to be lowered and then covered for travel as we won't be needing to lower the tower for storage. As for the color, I'll post some pics of the new build when it arrives November ish to keep some follow-up suspense. That said, I wanted to thank everyone for the supportive / respectful opinions in all directions. Forums are great in helping to get a collective mind and voice on our common hobbies and it's been cool to see what everyone else likes and thinks of these boats. As for the dealer, given the situation, we definitely had times of frustration-- feeling a lack of true care or desire to help the customer. In the end, I understand their position and their need to be careful throughout the entire experience. I can say that they've always been extremely quick to repair any and every issue and to explain what happened and what was done to repair. They're a great dealer and I want to give kudos to them for making us feel comfortable and justified in our frustration and in helping make the re-order process pleasant and empathetic. -J

Here you go--this one should show it pretty well:

Dealership might have to wait until I can retire, not sure where the time would come from...LOL.