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Found 7 results

  1. Don't know how to present this without explaining it a bit so sorry if it drags out . So I bought a new RI257 A couple days ago and the bow filler cushion is too small, I noticed this when I was looking at the boat because when I stepped on it, it fell into the foot well and I almost fell, The salesman said they had just noticed that and they were putting it in for a warrantee replacement that same day but it could take 4 to 6 weeks to get a new cushion I asked him if he could be done any quicker he said they could not get it done any faster that it's just how the process works, at the time I figured OK I want this boat so I will deal with it, Yesterday we took the boat out for the first time and the wife did the same thing almost falling herself, I contacted my salesman again he said they could still not get it done any quicker. So this morning thinking about it I decided I would call Fine line myself and speak to Nicole a customer support considering the fact that we had spoke a few times over the past few weeks regarding the new FI and about coming out on a factory tour, I ended up speaking with Roger at customer support whom after I am informed him of my situation gave me the same spiel about 3 to 5 weeks to get the order done, at this point I was respectful but gave him the spiel about how fine line boast about customer support and they're telling me I would have to wait this long, I then explained to him I have bought three new fine line boats in the past four years and how I believed that should at least count for something, also considering the fact these parts are built in house that I needed to be talking to the person who can go to the front of the line and tell them this part needs to build next, at this point he said there was nothing he could do but he would pass my message onto Nicole, Nicole did call me back late this afternoon she informed me it took her all day to find the factory manager and she explained the situation to him, and that my bow filler cushion will be the first thing produced tomorrow morning and shipped the same day. I do believe the dealers may not be able to get things done any quicker but it does go to show if you call the company yourself you can get things accomplished, but you might need to lay it on them for it to happen, that or speak to Nicole first. Thank you again Nicole a customer support you were awesome with your response to me
  2. So I bought my 2014 sv 244 new nov 2015. In the spring of 2016 we finally got to go do the water test with the dealer, right away I noticed that when powering up the boat the bow bag started filling up and the ramfill said "increase speed to fill". Knowing that that wasn't right I advised the dealer and centurion sent them the software update. So my boat is that the dealer waiting for the screen update, they get the USB from centurion and still it wants to fill right away without pressing on the screen. So I still don't have my boat, they decide that they will change my screen out completely. Once that happened the boat ran fine. This spring (29 May 2017) I take the boat out for the first time this year and I noticed that when we are surfing sometimes the cats orange positional triangle disappears and that the green cats line stays all the way left. I contact the dealership then and don't here back from them. Aug 6 I take my boat out again but this time the ramfill does' work the boat fills up alone at the dock. So I enter the trailer mode and press open, close a few times then drive forward the let the boat think it's filling then I drained them. Then I could fill properly. So go boating and the screen is still acting up. I take the boat out and contact my dealer on the 7th I bring it in and they contact centurion about the valves at the same time we notice that my rudder is not inline anymore so they look and they say it's the keyway that fell out so they fix it. A week later they get the parts to swap out the drain master valves for the new valterra but they never got instructions and there was parts missing. So I contact centurion to make them aware they then remember that in 2014 the software update can't be downloaded of a link so they send a USB to my dealer. That USB never makes it there. So I the 23rd they send another on rush. It gets there on the 25th. So it took 18 days for me to get my valves replaced. I took the boat out yesterday valves work great the boat turned great for about 2hrs before it started rattling again. I still have the issue with the cats. And how it's also happening in neutral. Not sure what to do next my boat is always in the shop, I don't think it's fair the pay that much for a boat and its problem after problem. And my rudder is out of line again.
  3. I cannot get a straight answer out of googling this... I'm gathering from a few various sources that it is 3 years on the boat and 5 years on the crusader engine? Can someone confirm?
  4. I have someone who says they have a demo boat with a full warranty available on a boat. Whats the best way to check with a dealer to see if this is in fact true? Would like to know before I consider purchasing a different boat.
  5. Picking up our new boat very soon and the dealer is suggesting we buy the Diamond Kote protection. Sounds like a great product and it adds a six year warranty to your exterior and the vinyl interior for any stains, tears... Any one ever use this? Just wondering if it's worth the high price tag.
  6. some of you have read my post of the trouble ive been having with my new sv233. we will recap bfore i ask my questions. 1 month late due to ramfill recall ramfill has not worked yet. taking it back today for the third time. paint defect. pAINT is coming off in 5 spots. they said they would compound wax it, but that doesnt sound like a good plan. 343 does not cut it. it will barely pull you out of water with boat loaded with people. those are the major issues radio volume spontaniously goes up until it overloads and shuts off paid for all sound system upgrades and it sounds like crap for the money i spent. i did not know that you loose 2 cabin speakers by going with ramfill. you really need those speakers. all i can hear is the tower speakers. glove box will not stay closed. have adjusted twice. upgraded board racks will not hold wakeboards. they fall out. something wrong with bimini. i think dealer asssembled it wrong, but he says he didnt. loose, crooked, andwont stay expanded. it flaps in the wind. boat was shipped without t handles for e shut offs. shipped without motor compartment lug to secure it. it rattles fiercely shipped without one of the dive platform bolts. first time i used it i thought the boat was falling apart it shook so bad. guys, im trying real hard not to get angry over all this,but it is had. i know what i want, but dont know if im justified in asking. i paid over 80k for a boat that has serious problems. my confidence is low that this will be fixed. i think this will be reacuriing problems. ive got a 5 year warranty, but i dont want to take it to the dealer every 2 weeks and not enjoy my investment. ive got 50 hr on boat and have only enjoyed 6 of them. thats a lot of wasted fuel and time. what do you think? i want my boat replaced with one without ramfill with a quality paint job and a bigger motor. my dealer has been very good but im ready to take this to the next step. he doesnt know that i want it repleced yet. he just keeps telling me he will take care of the problems. ???????
  7. Effective 8/1/2014 All new Centurion and Supreme boats purchased at Tracker Boating Center in Houston, New Braunfels, Austin and Midland Texas now come with THREE YEARS scheduled maintenance and a $500 Bass Pro Shops gift card to purchase gear for your boat! Worry/Hassle free boating........ For more details call David in Houston @ 281-209-0900

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